Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of TERRI LIVENGOOD

TERRI LIVENGOOD

March 27, 2025

5  out of  5
rating by TERRI LIVENGOOD
"I’ve just gotta say, I was absolutely dreading insurance shopping, but since my rates with the current insurance company jumped $41.00 on the month, I figured it was time to look around. I got hooked up with Mason and he done a fantastic job at explaining the different options and answering all of my questions….there were many. He was very knowledgeable and kind and able to provide me with a much, much lower quote for the vehicles and H-D motorcycle……I was shocked by the rate difference, to be completely honest. Great Work Mason!!!"
Profile photo of Emerson Thompson

Emerson Thompson

March 21, 2025

5  out of  5
rating by Emerson Thompson
"Erin is awesome! She insured several 100k plus sports cars for me. I wouldn’t want any other insurance company handling my vehicles. Highly recommend."
Profile photo of Sydney Kovach

Sydney Kovach

March 19, 2025

5  out of  5
rating by Sydney Kovach
"I have had an outstanding experience with Carlos at State Farm! From the beginning, Carlos was knowledgable, professional, and incredibly helpful! Carlos took the time to explain all my options, answered all my questions with patience, and made sure I fully understood my policy before making any decisions. Carlos customer service made this a stress free process and showed that he genuinely cared about getting me the best protection at the most affordable rate. Highly recommend!!!"
Profile photo of Wendy Longwell

Wendy Longwell

March 10, 2025

5  out of  5
rating by Wendy Longwell
"I discussed insurance options with Carlos and I must say he was most helpful and courteous with the process. I understood perfectly what he was saying and found him to be most pleasant. State farm employees are excellent at what they do!"
Profile photo of Haylee Miller

Haylee Miller

March 6, 2025

5  out of  5
rating by Haylee Miller
"Quick response, very professional polite staff, big savings for same coverage I had. Mason was awesome!"
Profile photo of Jordan Sermo

Jordan Sermo

February 28, 2025

5  out of  5
rating by Jordan Sermo
"Seriously can’t thank Zac enough for all of his help! From car insurance to moving states, he has made it all such a breeze and stress free! Always so quick to reply and help out when needed! Always recommend! (:"
Profile photo of Jessica McHenry

Jessica McHenry

February 27, 2025

5  out of  5
rating by Jessica McHenry
"The best customer service around! The office staff are all amazing and truly care! They go above and beyond to take care of you!"
Profile photo of Tina Woodring

Tina Woodring

February 26, 2025

5  out of  5
rating by Tina Woodring
"Mason is awesome!! he helped me tremendously when I was in need of insurance. cheapest rate I could find . thank you Mason!"
Profile photo of Cristina Pastuch

Cristina Pastuch

February 21, 2025

5  out of  5
rating by Cristina Pastuch
"Carlos was great to work with on both car insurance and my home insurance. He got me a better price, was very kind , happy to help and patient ! Highly recommend!"
Profile photo of Barbara Channell

Barbara Channell

February 14, 2025

5  out of  5
rating by Barbara Channell
"Carlos Martinez gave me a thorough review of my insurance polices. His friendliness, professionalism, and knowledge made our conversation very enjoyable. In my opinion he is a valuable asset to your office."
Profile photo of Melissa Middleton

Melissa Middleton

February 11, 2025

5  out of  5
rating by Melissa Middleton
"Carlos was very helpful in getting me a fast quote and some really helpful information on how to lower my premium!!"
Profile photo of Chris Zaleski

Chris Zaleski

February 10, 2025

5  out of  5
rating by Chris Zaleski
"Such a great Agency. I have dealt with a lot of different places, and the good folks at Rick Bailey's is by far the best! Shout out Mason who never hesitates to go above and beyond to help you!"
Profile photo of Shawn Thompson

Shawn Thompson

February 10, 2025

5  out of  5
rating by Shawn Thompson
"Rick's office has given me the best rates, best policies, and the best customer service that I've found to date."
Profile photo of Miki DeMary

Miki DeMary

February 7, 2025

5  out of  5
rating by Miki DeMary
"Carlos Martinez makes every interaction a personalized experience. He doesn't skip steps or rush the process. I am highly satisfied."
Profile photo of Jonathan Davis

Jonathan Davis

February 6, 2025

5  out of  5
rating by Jonathan Davis
"Carlos talked me through the whole process of switching my car insurance over to state farm and helped save me money in the process. Definitely recommend"
Profile photo of jade moore

jade moore

February 3, 2025

5  out of  5
rating by jade moore
"This is a review for Mason. I know he had a hard time from the start, because i would rather text than speak on the phone well he did perfect because i signed up and we took care of auto pay and life insurance for myself. So Mason it was great texting with you and it was nice speaking with you. Mason earned his 5 stars!"
Profile photo of Lynne Elkins

Lynne Elkins

January 29, 2025

5  out of  5
rating by Lynne Elkins
"ZAC got our vehicle insurance in a time sensitive issue with skill and efficiency. Maddie is an excellent addition to the team. Very responsive and extremely helpful with all paperwork, payments etc. Zac and Maddie get five stars from our personal vehicle insurance and any future needs. Great professionals! At Rick Bailey STATE FARM INSURANCE. LYNNE ELKINS"
Profile photo of Jasmine Downward

Jasmine Downward

January 29, 2025

5  out of  5
rating by Jasmine Downward
"Im so happy I went with State Farm, Austin Barnhart was amazing to work with, he made things so simple for me. Thank you!!"
Profile photo of Crystal Brown

Crystal Brown

January 23, 2025

5  out of  5
rating by Crystal Brown
"Best customer service around. Highly recommend Rick Bailey’s office."
We responded:
"Thank you Crystal! Our team prides itself on our customer service!!!"
Profile photo of WVDogMa

WVDogMa

December 31, 2024

5  out of  5
rating by WVDogMa
"Always a pleasure working with Chris Ricer at Rick’s office!  Chris is incredibly helpful and ever so patient!  Her expert guidance always gets us through and she even continues to make us smile, too!  Thank you!"
We responded:
"Chris does a wonderful job! We appreciate the 5 star review!!!!"
Profile photo of abigail sinisi

abigail sinisi

December 17, 2024

5  out of  5
rating by abigail sinisi
"Mason Bailey was exceptional to work with. He was able to add a car to my policy and send me the card within the same day. State Farm has always been reliable and just a call away when I’ve needed something! Highly recommend using them for insurance needs."
We responded:
"Thank you Abigail!!! We appreciate your business and the kind review! Mason loves helping out the town that he calls home!"
Profile photo of Jon T

Jon T

November 22, 2024

5  out of  5
rating by Jon T
"Quick and easy I had dairyland insurance and they were charging me an ungodly $200 mo for liability only and Mr Bailey got me the same auto coverage + renters insurance for $100 mo that is massive"
We responded:
"Thanks Jon for the kind words! We love hearing how we saved our customers $$$ with better coverage!!"
Profile photo of Sue Chambers

Sue Chambers

October 25, 2024

5  out of  5
rating by Sue Chambers
"The gentleman I spoke to, Zach Lively, was awesome! He explained everything and answered all my questions."
We responded:
"Sue, thank you for the kind words. Zac is great at what he does!"
Profile photo of Ada Burgoyne

Ada Burgoyne

October 14, 2024

5  out of  5
rating by Ada Burgoyne
"Mrs.Erin Bailey and Mr. Rick Bailey and state farm staff are great people and always helpful. Im glad I made the switch years ago."
We responded:
"What kind words Ada!!!! Thank you for the compliment AND your trust in us for your insurance needs!!!"
Profile photo of bree sic

bree sic

October 4, 2024

5  out of  5
rating by bree sic
"I love being insured by Rick Bailey’s State Farm. I became a customer through my parents, but I have never thought about getting insurance anywhere else! Erin has been outstanding in many occurrences so and like a good neighbor, she is always there!"
We responded:
"Thank you Bree!!! Insuring Marion County families over multiple generations is one of the things we are most proud of!!!"